Knowledge Management and Process Design
We understand the value of clear and effective documentation, writing, and graphic design. And we know how challenging it can be for organizations to ensure their process documents align with regulatory standards. Whether your needs are short- or long-term, project-based, global or local, we provide customized need-based services. Our knowledge management and process design services extend beyond writing, editing, designing, and maintaining documentation – we provide custom solutions to help make even the most complex processes clear, easier to access, and easier to understand. Our experienced team of professionals will complete a detailed review of your existing materials, and then work in concert with business leaders to design comprehensive processes tailored to your unique needs. Working collaboratively with you and your organization, we help ensure a consistent voice across every segment of your business, and are equipped to support your team to hone their own skills as they become confident writers and editors. We have a variety of subject-matter experts to deal with any content requirements. Let us know how we can meet your needs.
Process Development
Working in collaboration with clients, our team will assess and evaluate your current business, including short- and long-term goals, to develop comprehensive processes tailored to your specific needs.
Taking into account the cost, timeframe, benchmarks and key performance indicators, and desired outcome(s), to provide clear, concise and – where appropriate – task-based processes to help your organization increase efficiency, consistently deliver high quality, and ensure accountability.
Technical Writing
At Dandly, we specialize in drafting expert technical documentation that is clear, concise, and provides the framework for a variety of business functions.
Whether instructional in nature, highly specialized, required to comply with regulatory standards, part of a larger system, or otherwise, we have the skills and experience to produce a wide range of documents to effectively speak to your target audience.
Document Control
Once you have the necessary processes in place and have created corresponding documentation, it is essential to ensure your documentation remains reliable and up to date.
In addition to creating documentation, the team at Dandly can manage your policy and processes throughout their lifespan, providing review, modification, issuance, distribution, and accessibility services for your business documentation to ensure compliance, traceability, and auditability.
Technical Services and SME Support
We believe in getting more for our clients from existing resources, but when existing resources are maxed out, you can rely on our array of expert partners to help you complete your needs.
Records Management
An organization’s records preserve important aspects of a company’s institutional memory.
Different types of records may require different treatment throughout their lifespan. As such, it is essential to know how long some records must be kept; the appropriate processes for capturing and maintaining recorded business activities, transactions, and other records; and when and how recorded information can be re-used.
At Dandly, we have significant knowledge and experience helping our clients adhere to necessary ISO regulations as it relates to identifying and classifying, securing and storing, tracking and retrieving, permanently preserving, or destroying records.
Document Review
Every business, regardless of industry, will develop documentation at some point – it is essential to ensure that necessary processes are executed accurately and effectively.
In a comprehensive document review, writers and editors work together to review different parts of your business or technical documentation to ensure clarity and readability.
Working in collaboration with business leaders to assess and meet your needs, Dandly’s experienced team will conduct an exhaustive review of your documentation using a structured, process-driven approach, or design an easy-to-follow, step-by-step framework for your internal teams to follow.
Post-merger Integration
The process of merging two or more organizations into a single entity is lengthy and multifaceted.
In order to be successful, a variety of factors and organizational systems must come together seamlessly, including assets, resources, people, culture, day-to-day tasks, IT, and more.
Failure to include any one of these elements in a merge plan can result in divided loyalties and resistance to change, blurring of roles and responsibilities, communications breakdowns, job insecurity, employee turnover, unclear reporting relationships, and more.
At Dandly, our team of experienced professionals work with business leaders to develop custom checklists to ensure appropriate due diligence is taken when navigating the complexities of merging, and help guide you through the process to ensure a successful integration.